Business Hospitality

Under Modified GCQ: Hotels Can Open at 50% Capacity for Work & Leisure Purposes. Apply for Your DOT Certificate of Authority to Operate.

Under a Modified General Community Quarantine, accommodation establishments can operate at 50% capacity. But you will need to get a Certification and do weekly reports.

The Philippines’ Tourism Department released on May 22, 2020 Administrative Order (AO) No. 2020-002 entitled “Guidelines on the Operations of Hotels and Other Accommodation Establishments Under a Community Quarantine.” Complete AO details signed by Sec. Puyat can be read at the end of this.

This latest AO provides general guidelines on what accommodation establishments need to do to resume operations under the various Community Quarantine classifications, as well as the activities allowed under each. This includes getting a DOT Certificate and submitting weekly reports.

The Gist

  1. Choose your CQ. When will you operate?

Accommodation establishments which the AO refers to as “establishments operating primarily for accommodation purposes including, but not limited to, hotels, resorts, apartment hotels, tourist inns, motels, pension houses, private homes used for homestay, ecolodges, serviced apartments, condotels, and bed and breakfast facilities,” can operate only within the specified limits and protocols under each Community Quarantine:

Under ECQ – establishments can’t accommodate clients for leisure. Only stranded guests, long staying guests, transiting foreign guests, repatriated and distressed OFWs, select government and health workers. You need to follow the health and safety protocols enforced by DTI/DOLE/DOH. Checkout Section 7 of the order for more details.

Under MECQ – same as ECQ. Leisure purposes are not allowed.

Under GCQ – same as ECQ. Leisure purposes are not allowed.

Under MGCQ – All guests can be booked whether for work or leisure. Normal operations can resume. BUT operations only to be at 50% operational capacity. Skeleton workforce will be maintained. Ancillary in-house (within premises) services like restaurants, cafes, bars, gyms, spas, etc. shall be allowed but also at 50% operational capacity. You need to follow the health and safety protocols enforced by DTI/DOLE/DOH.

2. Do the requirements. Accomplish the pre-requisites and do the reporting.

All establishments that wish to operate under any -CQ must do the following:

  1. Secure a DOT Certificate of Authority to Operate. This is needed before operations begin. See the how-to procedures below.
  2. Submit weekly reports — every Friday. See the full details below.

We would suggest you get your documents ready as soon as possible, and coordinate with your DOT Regional Offices of Municipal Tourism officers. We all know how hectic it gets for everyone with the surge of applicants and any last-minute changes 🙂

How to Get a Department of Tourism (DOT) Certificate of Authority to Operate?

  1. Fill-up the Letter of Intent to Operate, sign, and e-mail as attachment. Below is a transposed, editable Word Doc for your convenience we prepared for you.
  2. If you are an establishment that is NOT DTI Accredited, you will need to start your process for accreditation. Note*: The DOT Accreditation process is online. So its assumed that you start your accreditation registration through the online facility and submit the required accompanying docs there. Screenshot your account registration details and submit these in addition with the Letter of Intent to Operate, as attachment. Get accredited at the DOT website here: http://accreditationonline.tourism.gov.ph/
  3. Submit this via e-mail to your DOT Regional Office. See the list of Branches from the DOT website here or scroll down below. Be prepared to email additional docs if necessary.
  4. Wait for their response and follow-up if necessary.

*These instructions may change if DOT has new procedures.

Download the Letter of Intent to Operate Word File here:

Check-out this workflow image on the DOT Accreditation processes:

What are the weekly reports to submit?

According to the AO, these have to be submitted to the DOT Regional Office of jurisdiction every Friday of the week.

For accommodation establishments (Section 26):

  1. Number of staff in Skeletal Workforce for the duration of the Community Quarantine.
  2. Number (how many), nationality, classification, and length of stay of guests permitted under these Guidelines
  3. The companies or business enterprises whose employees are booked with the accommodation establishment, if applicable, and;
  4. Such other information as may be required by the DOT, provided that it follows the Data Privacy Act.

For accommodation establishments that accept food orders for take-out and delivery (Section 27):

  1. Commencement date of take-out and delivery services
  2. Procedure for the acceptance of orders, food preparations, and take-out or delivery services
  3. Platform used for delivery of food services, if applicable
  4. Safety protocols in the kitchen and in interaction with customers
  5. Number, positions, and assignment of employees comprising the manpower dedicated to food preparation operations
  6. Number and classification of checked-in guests, if applicable
  7. Such other information as may be required by the DOT, provided that it follows the Data Privacy Act.

DOT Regional Officers and Offices Email and Contact Info

Below has been sourced from the DOT website. Proceed directly there through this link.

National Capital Region (NCR)

WOODROW C. MAQUILING JR.

Regional Director, Department of Tourism-NCR

Director, DOT-National Capital Region (NCR) Regional Office 2nd Flr The New DOT Bldg. , 351 Sen. Gil Puyat Ave. Makati City

Tel.No.: (632) 459-5200 to 459-5230 Loc. (212 and 232)

E-Mail: dotncr@tourism.gov.ph

Cordillera Administrative Region (CAR)

JOVITA A. GANONGAN

OIC, Regional Director, Cordillera Admin Region (CAR) Regional Office

Baguio Tourism Complex, Governor Pack Road, 2600 Baguio City

Tel.No.: (6374) 442 7014 / 424 8667

E-Mail: dotcar@tourism.gov.ph

Regional Office I – North Luzon Region

JOSEPH FRANCISCO R. ORTEGA

Director, Regional Office I

Oasis Country Resort Hotel, Nat’l Highway, Brgy. Sevilla, San Fernando City 2500 La Union

Tel.No.: (6372) 242 1656

E-Mail: dotregion1@pldtdsl.net and dot1@tourism.gov.ph

LAOAG SUB-OFFICE

MODESTO T. BALOLOY

Officer-In-Charge, Department of Tourism-Laoag

DOT-2/F Pacific Bldg., Abadilla St., 2900 LAOAG CITY

Tel.No.: (6377) 771 1473

E-Mail: dotlaoag@tourism.gov.ph

Regional Office II – Cagayan Region

VIRGILIO M. MAGUIGAD

Director , Regional Office II

#2 Dalan na Pav-vurulan, Regional Government Center Carig Sur Tuguegarao City, 3500 Cagayan

Tel.No.: (6378) 373-9563 / 304-1499 / 373-0786

E-Mail: cvtourism2@gmail.com and dot2@tourism.gov.ph

Regional Office III – Central Luzon

CAROLINA D. UY

Director, Regional Office III

3rd Floor Robinson’s Place Angeles, Balibago, Angeles City 2009, Pampanga

Tel.No.: (6345) 458-2358 / 625-8525

E-Mail: dot3@tourism.gov.ph

Regional Office IVA – CALABARZON

MARITES T. CASTRO

OIC, Regional Office IV-A

Dencris Business Center, Halang, National Highway, Calamba City, 4027 Laguna

Tel.No.: (6349) 508-0761 / 508-0748

E-Mail: dot4a@tourism.gov.ph

Regional Office IVB – MIMAROPA

ENGR. CHRISTOPHER V. MORALES

Director, Regional Office IV-B

MIMAROPA OFFICE 2nd Flr The New DOT Bldg. , 351 Sen. Gil Puyat Avenue Brgy. Bel-Air II.Makati City 1200

Tel.No.: (02) 8890-1014 / 459-5200 loc. 210

E-Mail: dot4b@tourism.gov.ph

Regional Office V – Bicol Region

BENJAMIN F. SANTIAGO

Director, Regional Office V

Regional Center Site Rawis, 4500 Legazpi City

Tel.No.: (052) 742-5004

E-Mail: dot5@tourism.gov.ph

Regional Office VI – Western Visayas Region

ATTY. HELEN J. CATALBAS

Director, Regional Office VI

Western Visayas Regional Tourism Center, Capitol Grounds, Bonifacio Drive, 5000 Iloilo City

Tel.No.: (6333) 509-3550

E-Mail: dot6@tourism.gov.ph

BORACAY TOURISM FIELD OFFICE

KRISTOFFER LEO VELETE

Officer-In-Charge / Team Leader, Department of Tourism

D’Mall, Station 2, Balabag, Boracay, Malay, 5608 AKLAN

Fax: (6336) 288 3689

E-Mail: dotboracay@tourism.gov.ph

Regional Office VII – Central Visayas Region

SHAHLIMAR H. TAMANO
Director, Regional Office VII
Ground Floor, LDM Bldg., cor. Legaspi and MJ Cuenco Sts., 6000 Cebu City
Tel.No.: (032) 412-1980 / 412-1967 (Administrative & Accounting)
Tel.No.: (032) 254-6650 (Product Development)
Tel.No.: (032) 254-2811 (Accreditation)
Tel.No.: (032) 254 3534 (Planning & Statistics)
Tel.No.: (032) 340 8229 / 516-2976 (Airport Office)
E-Mail: dot7@tourism.gov.ph

BOHOL SATELLITE OFFICE
JAYPEE ORCULLO
DOT Bohol Satellite Office
Door 2,2nd Floor Sum Bldg., San Jose St., Brgy. Cogon, Tagbilaran City, Bohol
Fax: (038) 501-0143
Email : dotbohol@tourism.gov.ph

Regional Office VIII – Eastern Visayas Region

KARINA ROSA S. TIOPES, CESO III
Director, Regional Office VIII
Brgy. 25 Kanhuraw Hill, Magsaysay Blvd. 6500 Tacloban City
Fax: (6353) 832-0901
E-Mail: tiopeskrs@yahoo.com
E-Mail: dot8@tourism.gov.ph

Regional Office IX – Zamboanga Peninsula Region

MYRA PAZ V. ABUBAKAR
Assistant Secretay, OIC – Director, Regional Office IX
GF Samboangan Bayanihan, Cooperative Building Gen Vicente Alvarez Street cor. Claveria Street, Zone IV 7000 Zamboanga City
Tel: (6362) 993-0030
Fax: (6362) 955-2477
E-Mail: dot9@tourism.gov.ph

Regional Office X – Northern Mindanao Region

MARIE ELAINE S. UNCHUAN
Director, Regional Office X
DOT Building, Limketkai Center 9000 Cagayan de Oro City
Tel: (088) 880-0172
Fax: (6388) 856-4048
E-Mail: dot10@tourism.gov.ph

Regional Office XI – Southern Mindanao Region

TANYA VIRGINIA P. RABAT-TAN
Director, Regional Office XI
Rm. 512, LANDCO Corporate Center Bldg. J.P. Laurel Ave., 8000 Davao City
Tel: (6382) 221 0070 / 221 6955
Fax: (6382) 225 1940
E-Mail: dot11@tourism.gov.ph
E-Mail: dotrdavao@gmail.com

Regional Office XII – South Central Mindanao Region

ARMIN H. HAUTEA
OIC, Regional Office XII
Door #6 & 7, KL Lucena Realty Bldg. Alunan Avenue cor. Jose Abad Santos St, 9506 Koronadal City
Fax: (6383)228-8667 / 520-1274
E-Mail: dot12@tourism.gov.ph

Koronadal Sattelite Office
DOT-Marvella Plaza Hotel, G/F, Gen Paulino Santos Drive, 9506 Koronadal City
Fax: (6383) 228 8667

Regional Office XIII – CARAGA Region

MARY JEAN A. CAMARIN
OIC, Regional Office XIII
Butuan VPH Building 2 T. Calo Extension, 8600 Butuan City
Mobile No.: (0917)-3374606 / (0938)-1580681
Fax: (6385) 815 6040
E-Mail: dot13@tourism.gov.ph

Read the DOT Administrative Order in Full Detail

Sources:

DOT Davao Facebook Page

Philippines Department of Tourism – http://www.tourism.gov.ph

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